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The Contact Center Association of the Philippines (CCAP) said that generative Artificial Intelligence (AI) has generated positive impact not just to contact center companies but also to the entire Information Technology and Business Process Management (IT-BPM) industry.…
CEBU CITY, Philippines – Because of reports from concerned citizens, a 23-year-old call center agent, who is accused of being a drug den maintainer, and two others were arrested during a buy-bust operation in Tagbilaran City, Bohol…
Listen to Cebu Daily Newscast and get the latest stories in and around Cebu. Here’s what you need to know on Thursday, August 31. WATCH: Married BPO worker caught with lover inside motel; nabbed A married man…
DALAGUETE, Cebu – Plans to establish a ‘mini-I.T. park’ in the town of Dalaguete, southern Cebu is now gaining ground. The local government here welcomed its first business process outsourcing (BPO) firm, the Dalaguete IT Solutions, during…
CEBU CITY, Philippines — Business Processing and Outsourcing (BPO) professionals will get to strut their wares in basketball as the Hoop Nation Inter-BPO League unfolds on Sunday, April 30, at the City Sports Club-Cebu gymnasium. The tournament…
CEBU CITY, Philippines—Cebu City Councilor Jose Lorenzo Abellanosa urged the police here to beef up their efforts in curtailing petty crimes, such as robbery and snatching, that have victimized mostly BPO workers and call center agents. Lorenzo…
CEBU CITY, Philippines — Cebu remains a top destination of firms in the business process outsourcing (BPO) industry that want to explore or expand outside Metro Manila. In its latest Market Intelligence Report, real estate service provider…
CEBU CITY, Philippines — Is hybrid the best type of work setup in the Information Technology Business Process Management (IT/BPM). This is one of the key issues that the Cebu IT-BPM Organization (CIB.O) will be tackling during…
You’re not helping me at all. Are you a new employee?” This was what a customer, during my first day as a call center agent, asked when I was slow in helping her resolve a technical error…
CEBU CITY, Philippines — The Cebu City Emergency Operations Center or EOC is recommending to Mayor Michael Rama a new set of guidelines for Business Process Outsourcing (BPO) for their return to work-on-site set-up. The BPOs are…
MANILA, Philippines — While refusing to work on-site is not a ground for termination, workers in business process outsourcing (BPO) companies may still be fired from their jobs “in the long run” for insubordination, an official of…
CEBU CITY, Philippines — The Cebu Chamber of Commerce and Industries (CCCI) supports the call of the Business Process Outsourcing (BPO) to extend the work-from-home (WFH) setup at least until September 1, 2022. Former CCCI president,…
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