TO address the needs of commercial account owners in applying for new water service connections, the Metropolitan Cebu Water District (MCWD) provided specialized services for them.
Instead of attending the water service orientation seminar, they can inquire directly from the personnel in-charge to comply with the requirements.
“MCWD is constantly looking for ways to improve its systems and processes, and provide specialized services to our customers,” said acting general manager Noel Dalena.
Prior to the change that was implemented last February, new applicants for both residential and commercial accounts need to undergo the orientation seminar held every Wednesday and Saturday for them to be aware of their rights and obligations as water consumers, as well as the application process and the corresponding fees and services of MCWD.
However, MCWD saw that commercial applicants had different needs and concerns, and offering a specialized service would make the processing of their water service applications faster and that the orientation seminar will be designed solely for residential consumers.
Service Connection Installation Department (SCID) officer-in-charge John Macabinta said he received good feedbacks from commercial applicants that the new policy saved them time in processing their application.
“The commercial account applicants have specific and unique needs that the general orientation was not able to capture,” he explained.
Since February, a total of 68 new applicants have availed of the services.
SCID caters to five to eight commercial applications per day.
“Mas maayo, mas dali ug maka-save ko’g time,” said by Noel Singko, 44, a representative of MIK Prime, a new applicant.
MCWD will soon introduce a system to make the orientation seminar optional for all future water applicants.