THE Land Transportation Franchise and Regulatory Board (LTFRB) has ordered Grab Philippines to pay a penalty of P10 million for overcharging its customers.
A statement from the LTFRB said Grab should also reimburse its passengers for the P2-per-minute travel charge through rebates.
Grab, however, has refuted allegations of overcharging even in past statements.
Last April, Grab has suspended collecting the P2-per-minute charge. It maintained, however, that this would “cause grave or irreparable damage” to drivers and operators in its platform.
But in May, the ride-hailing service asked the LTFRB to allow it to collect the P2 travel charge again, saying that its suspension has adversely affected its partners.
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