Manulife’s BPO firm to open in Mactan

Gigi Mantaring, Manulife Business Processing Services general manager (right), announces the firm’s plans to put up an office at Megaworld’s Mactan Newtown. With her, during the briefing, are Megaworld Corp.’s Vice President Jericho Go (center) and Director of Strategic Marketing Harold Geronimo. (CDN PHOTO/LITO TECSON)

MANULIFE Business Processing Services (MBPS), a Manulife Financial company, will set up shop at Mactan Newtown by the third quarter this year.

They expect to start operations by July this year at the newly topped-off Mactan Newtown’s Two World Center and are hiring initially about a hundred of the 1,200 employees for the Cebu office, said Gigi Mantaring, MBPS general manager.

This is the second branch for MBPS, which provides back office, accounting, finance and information technology services to other Manulife subsidiaries worldwide.

Mantaring said their move to open a second center in the country in Cebu is their way of diversifying their locations and mitigating concentration risks.

“Basically we will be moving work that’s highly concentrated in Manila, here in Cebu. We are eyeing to hire those with knowledge and backgrounds in financial industry. We can hire fresh graduates of business related courses,” said Mantaring.

MBPS has two business process centers – one in Makati and another in Chengdu, China. An ITO center is in in Kuala Lumpur.

The Cebu center will provide support for the company’s operations in Asia, Canada and the United States.

Meanwhile, the Two World Center is the second office space building completed in the 28.8-hectare Mactan Newtown development of Megaworld Corp.

Two World Center has a total of 7,000 square meters of space which Manulife has fully leased for their first business process operations outside of Manila, said Jericho Go, Megaworld first vice president.

MORE SPACE

Go said that by second half of this year, the office spaces at the 8 Newtown Boulevard at Mactan Newtown will also start operations, adding 35,000 square meters more of office space.

About 9,000 square meters of that space will be leased by Results Manila, which already occupies space at the One World Center with about 1,500 employees, for their expansion.

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