International passengers prepare to line up at the check-in counters of Mactan-Cebu International Airport Terminal 2. The Civil Aeronautics Board says plane tickets are set to get pricey in March after it hiked the fuel surcharge to Level 6 from Level 5. | Photo by Carlo Lorenciana
CEBU CITY, Philippines – Mactan-Cebu International Airport’s (MCIA) Terminal 2 has achieved a major milestone with a 4-star rating from Skytrax.
From a 3-star rating, the London-based consultancy firm upgraded T2 to a 4-star rating, pointing out improvements in the terminal’s “world-class facilities and exceptional customer experience.”
They also highlighted the terminal’s transfer infrastructure that enabled the airport a good choice for connecting flights in the Philippines.
“Cebu Airport provides an efficient experience across both terminals, and newly established transfer infrastructure makes this a good choice for connecting flights in the Philippines,” Skytrax said.
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The entire airport, including Terminal 1, maintains a 3-Star Regional Airport certification.
For its Certified Airport Rating, Skytrax utilizes a star rating system to evaluate airports, with 1 star as the lowest and 5 stars as the highest.
Some of the airports that earned 5-star ratings included Hamad International Airport, Hong Kong International Airport, Singapore Changi Airport, and Seoul Incheon International Airport.
Rating
The star-rating by Skytrax is divided into several categories.
These are Ground Transportation, Security Screening, Immigration Service, Wayfinding & Signage, Arrival, Departure, Transfer, Terminal Comfort, Terminal Facilities, Shopping Facilities, and Food & Beverage.
For Mactan-Cebu International Airport, the categories that received all four-star ratings are Arrival, Food and Beverage, and Transfer.
On the other hand, according to Skytrax’s analysis, Terminal 2 needed improvement in terms of Terminal Maps and Quiet or Relaxation Areas as these received two-star ratings.
The terminal’s Children’s Play Area rated poorly, with a one-star rating.
MCIA is the country’s second busiest airport. /clorenciana