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No disconnection for lifeline customers

By: - February 09, 2021

Visayan Electric will not implement disconnections on lifeline customers until March 31, 2021.

This, after the Department of Energy, in a memorandum dated February 5, 2021 signed by Energy Secretary Alfonso G. Cusi, asked distribution utilities not to disconnect for non-payment of bills all lifeline customers.

Non-lifeline customers who cannot settle their bills in full are asked to immediately get in touch with Visayan Electric so that payment arrangements can be made.

Lifeline customers in the Visayan Electric franchise area are those who have electricity consumption of 100kWh and below, as set by the Energy Regulatory Commission.

The DOE, however, in the same memorandum, requested utility customers who have the capacity to pay to settle their bills on time to avoid disconnection and to “help manage the cash flow in the energy supply chain and ensure the continuous supply of electricity.”

Non-lifeline customers who cannot settle their bills in full are asked to immediately get in touch with Visayan Electric so that payment arrangements can be made. Customers may reach Visayan Electric through the following channels: 1) by visiting any of our service centres located in Tabunok, Talisay City; One Pavilion Mall in Banawa; Piazza Elesia in Talamban; JCentre Mall; and at the Glajj Bldg in Lamac, Consolacion 2) by sending an email to [email protected]; 3) by sending a private message to our Facebook page; 4) or by calling our Customer Service Hotline 230-8326.

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