A 2013 Global Consumer Pulse Survey conducted by multinational consulting firm, Accenture, reveals a 4% increase of customers switching to a new brand or another service provider due to bad customer service.
The survey showed that the volume of switchers globally increased from a previous 62% level to 66% in 2013 when the study was conducted. In the US, the switchers increased by 5% more from 46% to 51%.
Top sources of customer frustrations include: having to contact a company multiple times for the same reason; long hold times; dealing with unfriendly employees; and having to repeat the same information multiple times.
Learn the secrets of “How To WOW Customers & Keep Them for Life” on March 14, (Friday) at the City Sports Club Cebu, Cebu City. The seminar is an exciting combination of videos, case studies, lectures and workshops in one whole day.
The seminar will be conducted by the Philippines’ first & only “Wow” Customer Service Guru, Mr. Paul Pereyra. Also known as a “Branding” Expert, he has steered over 6 brands to national prominence. American trained with over 25 years of experience, Mr. Peyrera is a sought after speaker, marketing consultant and trainer. He is known for his fun & entertaining style of teaching.
Avail of the early bird and group discounts now. For reservations, please call or text Anne at Smart (0939) 914-8247 or landline no. 417-4353. You may also email to: [email protected]. In-house seminars are also available.
