LTO employee gains sudden popularity

By: Carmel Loise Matus May 29,2016 - 10:37 PM

THE photo of an administrative aide at the Land Transportation Office in Central Visayas (LTO-7) was widely circulated online, not because he was rude or inefficient as most government employees are known to be, but because of his punctuality and bubbly personality.

Winefredo Miro, 40, reported for work before 8 a.m. and immediately attended to the waiting applicants, call center manager Moses Abraham Pasco said in his Facebook post.

As of Wednesday evening, the post has received 80,000 likes and has been shared 7,891 times by Top Gear Philippines among others.

“This LTO personnel opened his desk ahead of time and gladly addressed initial queries by applicants. Despite the heat, he still smiles and he works fast,” Pasco said.

He said Miro even cracked a joke, addressing an applicant named Robredo as “Madame Vice President.” This elicited laughter among those in the queue.

In an interview, Miro said he was surprised by his sudden popularity. He said he simply enjoys attending to people’s needs and queries at LTO.

Miro joined LTO in November 2015 and has been assigned to handle both the customer service relations desk and the public assistance and complaints desk.

While he answers queries of some applicants, he also hands out forms and priority numbers to others. He deals with at least 300 people a day.

“Bisan unsa ka estrikto sa tawo basta maayohon nimo ug abi-abi, molukmay gyud na siya (No matter how strict a person is, if you just treat him/her well, he/she will also be nice to you),” he told Cebu Daily News.

Dealing with different types of personalities is not new to Miro, who served as a barangay councilor and a Sangguniang Kabataan chairman for 17 years in Barangay Ermita, Cebu City.

His father William Miro, a former barangay captain of Ermita, taught him not to let people wait.

This is why he reports for work early and starts working at exactly 8 a.m. from Mondays to Fridays. Before he goes home in the afternoon, he makes sure he does not have any backlog.

In a Facebook chat, Pasco said it was the first time he encountered someone from LTO who gives applicants clear instructions and greets people with a smile.

“Naisip ko lang i-share sa FB yung experience ko with this exceptional government worker with the hopes na sana tularan sya. Yung iilang pasaway, si Digong na bahala sa kanila (I just thought of sharing my experience on FB with this exceptional government worker with the hopes that he would be emulated. For those erring employees, President-elect Rodrigo Duterte will take care of them),” he added.

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