Hybrid work set-up a key issue in CIB.O’s Transformation Summit

Delta Dyrecka Letigio 06/22/2022

CEBU CITY, Philippines — Is hybrid the best type of work setup in the Information Technology Business Process Management (IT/BPM). This is one of the key issues that the Cebu IT-BPM Organization (CIB.O) will be tackling during…

Call center blues

Jejomar Contawe - @inquirerdotnet 06/10/2022

You’re not helping me at all. Are you a new employee?” This was what a customer, during my first day as a call center agent, asked when I was slow in helping her resolve a technical error…

Cebu City EOC recommends guidelines for BPOs’ return to work on-site

Delta Dyrecka Letigio 03/17/2022

CEBU CITY, Philippines — The Cebu City Emergency Operations Center or EOC is recommending to Mayor Michael Rama a new set of guidelines for Business Process Outsourcing (BPO) for their return to work-on-site set-up. The BPOs are…

No termination for BPO workers who refuse on-site work, says DOLE exec

John Eric Mendoza - Reporter / @JEMendozaINQ 03/17/2022

MANILA, Philippines — While refusing to work on-site is not a ground for termination, workers in business process outsourcing (BPO) companies may still be fired from their jobs “in the long run” for insubordination,  an official of…

CCCI supports BPO industry’s request for extension of WFH until September

Delta Dyrecka Letigio 03/11/2022

  CEBU CITY, Philippines — The Cebu Chamber of Commerce and Industries (CCCI) supports the call of the Business Process Outsourcing (BPO) to extend the work-from-home (WFH) setup at least until September 1, 2022. Former CCCI president,…

Gov’t urged: Rethink ‘cruel’ stand on BPO work-from-home deadline

Christia Marie Ramos - Reporter / @CMRamosINQ 03/10/2022

MANILA, Philippines — Rejecting the plea of business process outsourcing (BPO) companies to extend the work-from-home arrangements for their employees is “too inconsiderate and cruel,” senatorial candidate and former Makati Rep. Monsour Del Rosario said. Del Rosario,…

PH urged to ‘reimagine’ policies, tax breaks for BPOs

Roy Stephen C. Canivel 02/28/2022

Business process outsourcing (BPO) firms abroad, including those in India, will likely continue to have many of their employees working from home even after the pandemic, a future that will require the Philippines to reimagine its policies…

Here’s proof that it’s never too late to try something new

Immae Lachica 01/31/2022

CEBU CITY, Philippines— Age is indeed just a number.  This was proven by 73-year-old Rotello Escanilla, who went viral lately after being photographed while applying for a BPO (business process outsourcing)  job in Bogo City, Cebu last Saturday, January 29, 2022.…

Fusion Philippines announces COVID-19 vaccine for all its employees

PR 05/24/2021

Fusion BPO Services is furthering its commitment to protecting its employees’ health, safety, and well-being by removing obstacles for its employees to access the COVID-19 vaccine if they so choose. Today, the company unveiled its plan to…

A4 priority group expands to BPO, Comelec frontliners for vaccination

Daphne Galvez - Reporter / @DYGalvezINQ 05/21/2021

MANILA, Philippines — Frontline employees of the business processing outsourcing (BPO) industry and the Commission on Elections (Comelec) are now included in the A4 priority group of the government’s COVID-19 vaccination program, Malacañang said Friday. Presidential spokesperson…

Cebu business sector willing to police self to help reduce COVID cases

Delta Dyrecka Letigio 02/25/2021

CEBU CITY, Philippines — The Cebu business sector is willing to police themselves in order to help reduce the Coronavirus Disease 2019 (COVID-19) cases in the city. This they promised during the Cebu Citizens’ Initiative forum on…

Labella promises to discuss APORs concerns on use of COE with police, IATF

Alven Marie Timtim, Delta Dyrecka Letigio 08/15/2020

CEBU CITY, Philippines — Most, if not all, of the Authorized Persons Outside Residence (APOR) in Cebu City were already issued with Certificates of Employment (COE) by their respective employers. However, they continue to have difficulty getting…

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