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MANILA, Philippines — The Philippines’ contact center industry is projected to grow by 5 percent to 7 percent this year. This would push revenues to at least $39.9 billion and signal continued strength in the country’s flagship…
CEBU CITY, Philippines — Cebu City is set to become the first local government unit in the country to implement round-the-clock operations at City Hall. This comes after Mayor-elect Nestor Archival Sr. pushed forward with his “Mayor…
Remittances to the Philippines and income from the business process outsourcing (BPO) sector may be affected by U.S. President-elect Donald Trump’s strict immigration policies. Meanwhile, reduced security support from Washington could heighten tensions in the West Philippine…
CEBU CITY, Philippines – Imagine swapping the daily office commute for the comfort of your home. No more rushing through traffic or staring at cubicle walls; instead, people are finding a new rhythm in their daily lives,…
CEBU CITY, Philippines — Cebu City’s economy has benefited significantly from the Business Process Outsourcing (BPO) industry. The City Council plans to honor the dedicated workers in this sector by declaring a special ‘BPO Day’. Councilor Pancrasio “Francis”…
The Contact Center Association of the Philippines (CCAP) said that generative Artificial Intelligence (AI) has generated positive impact not just to contact center companies but also to the entire Information Technology and Business Process Management (IT-BPM) industry.…
CEBU CITY, Philippines – Because of reports from concerned citizens, a 23-year-old call center agent, who is accused of being a drug den maintainer, and two others were arrested during a buy-bust operation in Tagbilaran City, Bohol…
Listen to Cebu Daily Newscast and get the latest stories in and around Cebu. Here’s what you need to know on Thursday, August 31. WATCH: Married BPO worker caught with lover inside motel; nabbed A married man…
DALAGUETE, Cebu – Plans to establish a ‘mini-I.T. park’ in the town of Dalaguete, southern Cebu is now gaining ground. The local government here welcomed its first business process outsourcing (BPO) firm, the Dalaguete IT Solutions, during…
CEBU CITY, Philippines — Business Processing and Outsourcing (BPO) professionals will get to strut their wares in basketball as the Hoop Nation Inter-BPO League unfolds on Sunday, April 30, at the City Sports Club-Cebu gymnasium. The tournament…
CEBU CITY, Philippines—Cebu City Councilor Jose Lorenzo Abellanosa urged the police here to beef up their efforts in curtailing petty crimes, such as robbery and snatching, that have victimized mostly BPO workers and call center agents. Lorenzo…
CEBU CITY, Philippines — Cebu remains a top destination of firms in the business process outsourcing (BPO) industry that want to explore or expand outside Metro Manila. In its latest Market Intelligence Report, real estate service provider…
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