LAPU-LAPU CITY, Cebu — In response to a recent labor advisory issued by the Department of Labor and Employment (DOLE), an organization of business process outsourcing (BPO) workers stressed that the agency needs to further strengthen efforts…
CEBU CITY, Philippines — A local legislator will file a resolution urging business establishments, schools, and hospitals to advance the release of employees’ 13th-month pay to help workers recover from the impacts of Typhoon Tino. Councilor Harold…
CEBU CITY, Philippines — The Department of Labor and Employment in Central Visayas (DOLE-7) has lifted the work stoppage order issued against a business process outsourcing (BPO) company after it complied with the agency’s Occupational Safety and…
CEBU CITY, Philippines — Free night bus rides to IT Park will soon be enjoyed by graveyard-shift workers here, especially those in the BPO sector. This comes after the city government prepares to roll out a nighttime…
MANILA, Philippines — The Philippines’ contact center industry is projected to grow by 5 percent to 7 percent this year. This would push revenues to at least $39.9 billion and signal continued strength in the country’s flagship…
CEBU CITY, Philippines — Cebu City is set to become the first local government unit in the country to implement round-the-clock operations at City Hall. This comes after Mayor-elect Nestor Archival Sr. pushed forward with his “Mayor…
Remittances to the Philippines and income from the business process outsourcing (BPO) sector may be affected by U.S. President-elect Donald Trump’s strict immigration policies. Meanwhile, reduced security support from Washington could heighten tensions in the West Philippine…
CEBU CITY, Philippines – Imagine swapping the daily office commute for the comfort of your home. No more rushing through traffic or staring at cubicle walls; instead, people are finding a new rhythm in their daily lives,…
CEBU CITY, Philippines — Cebu City’s economy has benefited significantly from the Business Process Outsourcing (BPO) industry. The City Council plans to honor the dedicated workers in this sector by declaring a special ‘BPO Day’. Councilor Pancrasio “Francis”…
The Contact Center Association of the Philippines (CCAP) said that generative Artificial Intelligence (AI) has generated positive impact not just to contact center companies but also to the entire Information Technology and Business Process Management (IT-BPM) industry.…
CEBU CITY, Philippines – Because of reports from concerned citizens, a 23-year-old call center agent, who is accused of being a drug den maintainer, and two others were arrested during a buy-bust operation in Tagbilaran City, Bohol…
Listen to Cebu Daily Newscast and get the latest stories in and around Cebu. Here’s what you need to know on Thursday, August 31. WATCH: Married BPO worker caught with lover inside motel; nabbed A married man…
