Toyota Mabolo to put a premium on ‘customer delight’

By Brian Judilla Ochoa, Paolo Gabriel Demillo |October 09,2017 - 10:02 PM


THE NEWLY opened Toyota Mabolo Cebu, Inc. vowed to give its customers a one-of-a-kind experience with its unique dealership setup.

The new Toyota dealership located along Pope John Paul II Avenue, Mabolo, Cebu City, is part of the Coast Pacific Group of Companies. It’s the group’s first venture into the automotive industry.

In a media tour last Saturday, officials of Toyota Mabolo showed off the spanking brand-new multi-level facility that sits on a hectare of property strategically located in the heart of the business district of Metro Cebu.

The dealership has huge service bays, showroom and stockyard. It also has a kiddie room, a premium café overlooking the showroom, VIP lounges, a clinic and lactation room, and a massage/spa room, all centered on giving customers a unique experience while either waiting for their cars to be serviced or waiting for their brand new vehicles to be released.

Toyota Mabolo Cebu vice president of administration Elaine Marie Lo at the dealership’s 16-car showroom.
cdn photo/junjie mendoza

“[The goal of] this dealership is to sell good quality cars and at the same time give customers exceptional service, a different experience with a personal touch,” said Toyota Mabolo vice president of administration Elaine Marie Lo. “We planned this showroom [in such a way] that when people come here, they’ll feel special and they’ll feel that we are really catering to their individual needs.”

According to customer relations manager Niña Cecilia Amazona, the Toyota Mabolo team has set its bar high on customer service.

“We are aiming not only to achieve customer satisfaction but ultimately customer delight,” Amazona said.

Toyota Mabolo is open every day. Its grand opening is set on Oct. 17.

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