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The Contact Center Association of the Philippines (CCAP) said that generative Artificial Intelligence (AI) has generated positive impact not just to contact center companies but also to the entire Information Technology and Business Process Management (IT-BPM) industry.…
CEBU CITY, Philippines—Cebu City Councilor Jose Lorenzo Abellanosa urged the police here to beef up their efforts in curtailing petty crimes, such as robbery and snatching, that have victimized mostly BPO workers and call center agents. Lorenzo…
Australian and American-owned call center Select VoiceCom (SVC) opens its recruitment hub at Cebu IT Park to help local professionals find jobs in the city. A competent track record SVC is recognized as a PCI and SOC…
(Updated) CEBU CITY, Philippines—One person died while six others were injured in a vehicular accident along the Transcentral Highway in Barangay Busay here past 2 a.m. on Tuesday, November 19, 2019. Police Staff Sergeant Ador Bacalso of…
CEBU CITY, Philippines — For P15,000, a former call center agent took the risk of sneaking in illegal drugs inside Mandaue City Jail on Sunday morning, June 9. Paul Guinto, 3o, was caught with a pack of…
FOLLOWING the death of another call center agent at dawn last Saturday, Cebu City’s free bus ride program has opened another route. This time, it will be for Business Process Outsourcing (BPO) employees who come from the…
MANDAUE’S Centro Police Station arrested eight persons at a police checkpoint Sunday night including an armed person from Mabolo, suspected to be a robber who might have been responsible for the killing of a call center agent.…
ONE week after the bloodied remains of call center agent Aireen Adolfo was found in a grassy area of a subdivision in Barangay Pulangbato, the police centered on one of two men as their primary suspect in…
CALLS for justice continued to flood social media as news of the slay of the 21-year-old Niño Rodel Taboada inside an alleged “drug den” in Cebu City spread. “Everyone knows how good you are. My brother was…
VETERAN PBA player Dondon Hontiveros will lead the staging of the 2017 DH25 Inter-Call Center Basketball Tournament, which will start on January next year. Hontiveros, the sweet-shooting guard of the Alaska Aces, flew in from Manila to…
A HYBRID electric road train to be rolled out by the Cebu City government and the Department of Science and Technology (DOST) may soon service call center employees in the city. Joel Yu, the pointman of Cebu…
NO BUSINESS processing outsourcing (BPO) company has left the country following President Rodrigo Duterte’s declaration that the Philippines would “separate” from the United States, an official of the Department of Trade and Industry (DTI) said on Monday.…
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