CEBU CITY, Philippines — Before becoming one of the country’s most recognizable celebrities, Cebuana actress Ellen Adarna first experienced life in the workforce as a call center employee. Adarna shared the story during her guest appearance on…
LAPU-LAPU CITY, Cebu — Millions of Filipinos working in the business process outsourcing (BPO) industry may risk losing their jobs over a proposed United States (U.S.) bill that limits call center operations within their country. The Keep…
NEW YORK, United States — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he…
MANILA, Philippines — The Philippines’ contact center industry is projected to grow by 5 percent to 7 percent this year. This would push revenues to at least $39.9 billion and signal continued strength in the country’s flagship…
CEBU CITY, Philippines – The Contact Center Association of the Philippines (CCAP) projects continued robust growth for the Cebu’s information technology and business process management (IT-BPM), a sector that’s been one of the province’s key economic drivers…
The Contact Center Association of the Philippines (CCAP) said that generative Artificial Intelligence (AI) has generated positive impact not just to contact center companies but also to the entire Information Technology and Business Process Management (IT-BPM) industry.…
CEBU CITY, Philippines—Cebu City Councilor Jose Lorenzo Abellanosa urged the police here to beef up their efforts in curtailing petty crimes, such as robbery and snatching, that have victimized mostly BPO workers and call center agents. Lorenzo…
Australian and American-owned call center Select VoiceCom (SVC) opens its recruitment hub at Cebu IT Park to help local professionals find jobs in the city. A competent track record SVC is recognized as a PCI and SOC…
(Updated) CEBU CITY, Philippines—One person died while six others were injured in a vehicular accident along the Transcentral Highway in Barangay Busay here past 2 a.m. on Tuesday, November 19, 2019. Police Staff Sergeant Ador Bacalso of…
CEBU CITY, Philippines — For P15,000, a former call center agent took the risk of sneaking in illegal drugs inside Mandaue City Jail on Sunday morning, June 9. Paul Guinto, 3o, was caught with a pack of…
FOLLOWING the death of another call center agent at dawn last Saturday, Cebu City’s free bus ride program has opened another route. This time, it will be for Business Process Outsourcing (BPO) employees who come from the…
MANDAUE’S Centro Police Station arrested eight persons at a police checkpoint Sunday night including an armed person from Mabolo, suspected to be a robber who might have been responsible for the killing of a call center agent.…
