Regular costumers have started to complain of high rates imposed by Grab. file photo
WHILE commuters complained of high fares on the first day of Grab being the dominant player in the country’s ride-hailing industry, the transport network company (TNC) denied on Monday that it is taking advantage of its position as it maintained that its rates are still within the bounds approved by its government regulator.
Grab’s surge pricing during the morning rush hour on Monday shocked a number of commuters, who were forced to look for other means of transportation just to get to work.
One of them was Joyce Yu who opted to take the bus from North Avenue to Ortigas since Grab was charging her P450 for the trip that usually costs her up to P250 only.
Several netizens also took to Twitter to express their disappointment over Grab’s high fares, which range from P300 to P600. A 6.5-kilometer trip from Makati to Manila at 8 a.m., for example, set back riders by almost P300, when hours earlier the same trip only cost around P150.
Last week, the Land Transportation Franchising and Regulatory Board (LTFRB) ordered Grab to “immediately” bring down its surge pricing cap from twice the regular rate to just 1.5 times, while the government processes the accreditation of new TNCs that would take the place of Uber.
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