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Premium tablet hardware highlights problematic operating system

First, a dirty little secret about product reviews: You’d love to integrate every product into your daily use, but it just isn’t possible. Especially when you’re dealing with the volumes we deal with here.

Every so often, however, the stars align. You find yourself days from a two-week trip through Asia, when Google overnights you the Pixel Slate.

That, ultimately, is the best way to put a product through its paces, finding yourself a stranger in a strange land, forced to grapple with an unfamiliar product.

It’s not the sort of experiment for which I would have volunteered to play guinea pig a few short years back. Google’s operating systems are often slow out of the gate, and Chrome OS is certainly no exception.

The earliest Chromebooks were, at best, novelties, underpowered machines with little to differentiate themselves from the previous generation’s netbooks. Aside, of course, from an operating system that barely functioned offline.

But even while the mere existence of the category was (rightfully) questioned by pundits, Google kept plugging away.

The company continued adding features to Chrome, turning the browser-based OS into something approaching a full desktop operating system.

Last March, the company partnered with Acer to launch an education-focused Chrome tablet, just ahead of Apple’s big education event. And then, last month, it launched the Pixel Slate.

More than anything, the Slate feels like a sister device to the Google Pixelbook. In fact, from a pure spec standpoint, you’d be pretty hard pressed to distinguish the devices.

The lack of distinction between the products really stood out during my time with the device. Detachables are great from the standpoint of versatility, but how often do you really end up taking advantage of the feature?

After nearly two weeks spent traveling with the Slate, I can’t think of a single occasion that warranted removing it from the keyboard dock.

It’s just a fact of life that you’re going to sacrifice some features when opting for a convertible instead of a devoted laptop.

The Pixelbook is simply the better typing experience of the two devices. That said, the Slate is easily one of the best typing experiences I’ve had on a keyboard case.

The Slate case’s round keys are perfectly responsive, and it didn’t take me too long to get into the rhythm. Halfway into my first story, I could fully imagine myself doing all of my filing on the Slate.

Chrome OS has also improved by leaps and bounds in the last few years. Way back in 2016, Google announced a clever fix to Google’s app problem. The company would bring the Play Store to the operating system.

I found myself downloading a number of different apps from the Play Store, and in a number of cases ran into the same complaint I had on the Pixelbook.

Try downloading and loading a less common app, and it will open with smartphone dimensions on your display. Try making it full size and you’ll see the following pop-up: “This application needs to restart to resize and may not work well when resized.” Oof.

Another app gave me the more straightforward (and honest), “Sorry! This device is not supported.” Double oof.

These issues are understandable for a new operating system, but Chrome OS has been kicking for around seven years now. It can still feel like a frustrating mix of fully fledged operating system and undercooked user experience.

Like the iPad Pro, the Pixel Slate’s software shortcomings can be particularly frustrating when coupled with premium hardware. Price is one factor, certainly.

The Slate starts at $599, which puts the 12.3-inch device well below the 11-inch iPad’s $799 entry (though the latter, admittedly, comes with 64GB of storage to the former’s 32GB). That price includes a stunning 3000 x 2000 pixel display, besting the

Pixelbook’s 2400 x 1600.

The keyboard is really a must have, snapping the OS into Desktop UI mode as soon as it’s docked. Of course, you also can still swipe up from the bottom to bring up the app tray.

Other small touches like Split Screen and tabs that can be dragged into their own windows are nice touches, as well, which lend the device a bit more credence as a work machine. The pen is a nice add-on, as well, though I found a lot fewer uses for it during my day to day./Brian Heater, TechCrunch

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