In the dynamic world of utility services, adapting to the ever-evolving needs and preferences of customers is paramount. Visayan Electric understands this necessity all too well, and the latest MobileAP update is a testament to their commitment to delivering top-notch customer experience. Discover the array of new features that the latest MobileAP update brings to its users, enhancing their mobile experience with enhanced functionality and convenience.
The MobileAP update is a testament to Visayan Electric’s dedication to customer-centric innovation. Visayan Electric is not just powering homes but also empowering its customers to have greater control and convenience in managing their electricity needs.
One of the cornerstones of MobileAP’s continuous improvement is user feedback. Visayan Electric takes pride in paying close attention to what their customers have to say. Functionality requests from customer comments, calls, social media interactions, in-app surveys, customer feedback from app stores, and internal stakeholders all contribute to the shaping of the product backlog. This meticulous vetting process ensures that the updates introduced into MobileAP are not just innovations but direct responses to the real needs and preferences of their users.
MobileAP was conceived to revolutionize customer interactions with Visayan Electric, Davao Light, Cotabato Light, and the Enerzones (DUs) within AboitizPower. It was designed to facilitate and streamline processes that were traditionally done in person, such as billing, payments, and information dissemination. While the overarching goal was to bring convenience and an improved customer experience, the development team remained receptive to the valuable suggestions and requests pouring in from various channels.
Register as Primary and Secondary Users
One of the notable features in the MobileAP update is the distinction between Primary and Secondary Users. A Primary User can be either the Account Holder or a Family Member, or someone authorized by the Account Holder to reside at the premises indefinitely. On the other hand, Secondary Users include Tenants and Lessors who are on time-bound agreements with the Primary User, such as landlords.
The “Manage Tenants” feature
“Manage Tenants” is a game-changing feature that allows the primary account holder to grant access to MobileAP for tenants using electricity on the same account. This feature fosters collaboration between the account holder and the tenant, enabling both parties to monitor bills, consumption, and payments. For landlords, this means having a comprehensive view of tenants who have registered on MobileAP and the ability to grant or limit their access based on lease agreements.
Security and Ease of Use with Know Your Customer (KYC) & Google Single Sign-in
Two significant updates enhance user experience while ensuring security: Basic KYC (Know Your Customer) and Google Single Sign-On (SSO). The former entails basic security sign-in measures such as the selfie and ID capture. While for the latter, users can enjoy the convenience of not having to remember additional passwords. Instead, their linked Google account on their mobile device serves as authentication for MobileAP.
Visayan Electric’s mission has always centered around improving customer experience and making vital services more accessible. The updates in MobileAP align seamlessly with this mission, ensuring customers have easier access to bills, payments, and crucial information, all while enhancing operational efficiency and data security.
The importance of consumers shifting towards mobile applications for Visayan Electric services cannot be overstated. Digital channels offer customers the ability to connect with the Company without leaving the comfort of their homes. It aligns with sustainability efforts by reducing paper usage and promoting environmentally friendly practices.
The MobileAP update is a testament to Visayan Electric’s dedication to customer-centric innovation. By actively listening to user feedback, aligning with their mission, and constantly seeking ways to enhance services, Visayan Electric is not just powering homes but also empowering its customers to have greater control and convenience in managing their electricity needs.