Visayan Electric Co. (VECO) reopens its 6th service center in D. Jakosalem Street in downtown Cebu City to enhance customer convenience and cater to residents in the area.
The company’s focus on expansion suggests a commitment to meeting the evolving needs of its customer base.
Open from Mondays to Saturdays, 9 am to 6 pm, the upgraded service center offers a range of customer-related services. These include electric bill payments, new applications, account upgrades or downgrades, customer information updates, and enrollment in services like e-billing, Senior Citizen Subsidy, and Lifeline Rate Subsidy. Additionally, the center is equipped to handle customer inquiries, complaints, and process service requests.
Engr. Raul Lucero, the President and Chief Operations Officer of Visayan Electric, emphasized the significance of the center’s location, stating that it is designed to be accessible to customers residing in the downtown area of Cebu City. This strategic placement aims to ensure that the company’s services are easily within reach for those in the heart of the city.
The new service center is a valuable addition to Visayan Electric’s existing network, complementing other locations in Banawa, Talisay City, Talamban, Mandaue City, and Consolacion. The company consistently aims to provide efficient and customer-centric solutions across its entire franchise area through the expansion of its service centers.
The office features six front liners that are ready to attend to customer needs and inquiries for faster and easier transactions. VECO also partnered with Citius Solutions Corporation for customer care and support services. They also have a feedback machine for customers to rate their experience at the service center.