CEBU CITY, Philippines-The country’s three airlines have canceled flights from Cebu to Clark and vice versa following the damage sustained by the Clark International Airport terminal after a 6.1-magnitude earthquake hit Zambales and Pampanga late on Monday afternoon.
Cebu Pacific canceled its Clark-Cebu-Clark flight Monday, April 22, and Tuesday, April 23. Its other affected flights include those serving Clark going to Tagbilarn, Bohol; Caticlan, Davao, Hong Kong and Singapore.
The airline offers passengers of these canceled flights several options. These include the following:
- Rebook their flights for travel within 30 days from original departure date, free of charge;
- Get a full refund;
- Place the full cost of the ticket in a Travel Fund; or
- Re-route to or from Manila, subject to availability of seats.
Philippine Airlines also canceled its Clark-Cebu-Clark flight and other flights going to and from Clark scheduled Monday and Tuesday.
In its Facebook post, PAL said the affected passengers could rebook or reroute their flights within 30 days from the original flight date with penalties waived.
The airline also urged passengers with flights to and from Clark to check the status of their flights by logging on to www.philippineairlines.com and click the flight status button as early as 48-hours to their estimated time of departure. They could also call PAL Hotline 02 855 8888.
Meanwhile, Air Asia canceled its Clark-Cebu flight as well as other flights to and from Clark on Monday and its Clark-Cebu-Clark flight on Tuesday.
Air Asia passengers traveling to and from Clark from April 22 until April 28, 2019 could change their flight schedules to a new date for the same route within 30 days from the original flight without additional cost and subject to availability of seats.
They could also retain the value of their fare in their AirAsia BIG Loyalty account for future travel; get a full refund in the amount equivalent to the booking in form of original payment or reroute their flight to Manila./dcb